Refund Policy

1. Wallet Recharges

All wallet recharges are final and non-refundable once the payment is processed and the balance is credited to your Astronaad wallet. This applies regardless of:

• The amount recharged
• Whether the balance has been used or not
• Whether the recharge was a first recharge (with cashback) or subsequent
• Account closure or voluntary deletion

By initiating a wallet recharge, you acknowledge and consent to this no-refund policy.

2. Cashback Credits

• Cashback credits (including the 100% first-recharge bonus in NaadCoins) are non-encashable and non-refundable.
• Cashback can only be used toward Astronaad services and cannot be withdrawn as cash or transferred to any other account or platform.
• Once credited, cashback cannot be reversed under any circumstances.

3. Consultation Services

3.1 Per-Minute Billing

All consultation services (chat, call, video, AI) are billed on a per-minute basis, deducted live from your wallet during the session. You are only charged for the actual time you use. There are no session fees, booking fees, or minimum duration charges.

3.2 Technical Issues

If a session is interrupted due to a technical fault on our platform (not your internet connection), you may be eligible for a partial wallet credit. To request a review:

1. Email us at support@astronaad.com within 24 hours of the session.
2. Include your session ID, the reported issue, and a brief description.
3. Our team will review and respond within 3 business days.

Credits for technical issues are issued as wallet balance only and are subject to our team's review and discretion.

3.3 Dissatisfaction with Readings

Astrological readings are subjective and personal. We cannot offer refunds due to disagreement with an astrologer's predictions or advice. If you experienced unprofessional conduct by an astrologer, please report it and we will review the case and take appropriate action.

4. Subscription Plans (Future Feature)

If Astronaad introduces subscription plans in the future, specific cancellation and refund terms will be published at that time. This section will be updated accordingly.

5. Chargebacks

Initiating a chargeback with your bank or payment provider for a valid wallet recharge is a violation of these Terms and may result in:

• Immediate account suspension
• Forfeiture of all wallet balance including cashback
• Being permanently banned from Astronaad
• Legal action for recovery of the disputed amount

6. Account Deletion

If you voluntarily delete your Astronaad account, any remaining wallet balance (including cashback) is forfeited and cannot be refunded. We strongly recommend using your balance before requesting account deletion. Contact support if you need assistance.