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Refund Policy

Last updated: October 28, 2026  ·  Effective: October 28, 2026

Important: Wallet recharges on Astronaad are non-refundable once processed, all puja and jewellery purchases are final, and NaadCoin is never converted back to money. Please read this policy carefully before making a payment.

1. Wallet Recharges

All wallet recharges are final and non-refundable once the payment is processed and the balance is credited to your Astronaad wallet. This applies regardless of:

  • The amount recharged
  • Whether the balance has been used or not
  • Whether the recharge was a first recharge (with cashback) or subsequent
  • Account closure or voluntary deletion

By initiating a wallet recharge, you acknowledge and consent to this no-refund policy.

2. Cashback Credits

  • Cashback credits (including the 100% first-recharge bonus in NaadCoins) are non-encashable and non-refundable.
  • Cashback can only be used toward Astronaad services and cannot be withdrawn as cash or transferred to any other account or platform.
  • Once credited, cashback cannot be reversed under any circumstances.

3. Consultation Services

3.1 Per-Minute Billing

All consultation services (chat, call, video, AI) are billed on a per-minute basis, deducted live from your wallet during the session. You are only charged for the actual time you use. There are no session fees, booking fees, or minimum duration charges.

3.2 Technical Issues

If a session is interrupted due to a technical fault on our platform (not your internet connection), you may be eligible for a partial wallet credit. To request a review:

  1. Email us at support@astronaad.com within 24 hours of the session.
  2. Include your session ID, the reported issue, and a brief description.
  3. Our team will review and respond within 3 business days.

Credits for technical issues are issued as wallet balance only and are subject to our team's review and discretion.

3.3 Dissatisfaction with Readings

Astrological readings are subjective and personal. We cannot offer refunds due to disagreement with an astrologer's predictions or advice. If you experienced unprofessional conduct by an astrologer, please report it and we will review the case and take appropriate action.

4. Puja & Jewellery

4.1 All Sales Are Final

  • All puja and jewellery purchases are final: no returns, no refunds and no exchanges. Please check your order before you pay.
  • Astronaad may, at its sole discretion, accept a return request. Accepting one request never creates a right to a return for any other order.
  • Astronaad may cancel any order or booking if the item or service is unavailable or out of stock; the NaadCoin you paid is then returned to the same Astronaad wallet.
  • NaadCoin can never be converted back to money, withdrawn or transferred — including on cancellation, refund, account closure or deletion.

4.2 Damaged, Defective or Wrong Items

If a jewellery item arrives damaged or defective, is not the item you ordered, is not as described, or arrives far later than the stated delivery time, tell us within 48 hours of delivery at support@astronaad.com, with your order number and an unboxing video showing the sealed parcel being opened. Claims without one cannot be accepted. After checking, we will send a replacement or return the NaadCoin to your wallet, at our choice — never cash.

4.3 Puja Bookings

A puja booking cannot be refunded once it is booked. If we are unable to perform it, the NaadCoin you paid is returned to your wallet.

4.4 Shipping

  • We currently ship jewellery within Karnataka only (PIN codes 560001–591999), through Shiprocket, free of charge.
  • Orders are usually delivered within 5–7 business days of dispatch.
  • Every product page shows the item's country of origin.

5. Chargebacks

Initiating a chargeback with your bank or payment provider for a valid wallet recharge is a violation of these Terms and may result in:

  • Immediate account suspension
  • Forfeiture of all wallet balance including cashback
  • Being permanently banned from Astronaad
  • Legal action for recovery of the disputed amount

6. Account Deletion

If you voluntarily delete your Astronaad account, any remaining wallet balance (including cashback) is forfeited and cannot be refunded. We strongly recommend using your balance before requesting account deletion. Your account is erased within 30 days of your request (Settings → Delete Account).

7. Contact Support

For service disputes, technical issue credits, damaged items, or any questions about this policy, email support@astronaad.com with your registered email address and your order number or session ID. We acknowledge within 48 hours (Monday–Saturday, 9 AM–6 PM IST) and resolve within 1 month.

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8. Grievance Officer

For any complaint, or a request about your personal data, contact our Grievance Officer:

Pavitra (Astronaad) · Grievance Officer
Email: support@astronaad.com
Phone: +91 8618983306 (Mon–Sat, 9 AM–6 PM IST)

We acknowledge every complaint within 48 hours and resolve it within 1 month. Requests about your personal data are answered within 90 days; an account is erased within 30 days of a deletion request.

Astronaad is a sole proprietorship (Udyam-registered), Bengaluru, Karnataka 560037, India.